Certificate of Completion in Technology Support Analyst

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Field of Interest

Field of Interest: Business, Entrepreneurialism, and Management

The Certificate of Completion (CCL) in Technology Support Analyst program is designed to give students a foundation of technical knowledge important for those interested in becoming part of the technology help desk support system within office configurations. The curriculum designed to equip students with marketable skills for adaptation to the specific tasks and troubleshooting techniques of the automated office.

Suggested Course Plan Sequenced by Semester

Details

Details icon Important information you’ll need when applying to MCC:

Academic Career
Credit
Degree/Certificate Type
Career and Technical Certificate
Academic Plan
Technology Support Analyst (CCL)
Academic Plan Code
5997
Total Credits Required
19-21
Catalog Year
2019-2020

Career Opportunities

Successful completion of this program may lead to employment in a variety of different occupations and industries. Below are examples of related occupations with associated Maricopa County-based annual median wages* for this program. You can click on any occupation to view the detail regarding education level, wages, and employment information.

* Career and wage information provided by Emsi using data, reports, and forecasts which are generated using government data sources and Emsi’s proprietary analytical processes. Emsi’s data covers multiple classes of workers including QCEW, non-QCEW, and those who are self-employed. Disclaimer

Course Sequence by Term

The following is the suggested course sequence by term. Please keep in mind:

  • The course sequence is laid out by suggested term and may be affected when students enter the program at different times of the year.
  • Initial course placement is determined by current district placement measures and/or completion of 100-200 level course and/or program requirements.
  • Students may be required to successfully complete a College Success Course (CPD150 or CPD/AAA115) within the first two semesters at a MCCCD College. See an academic, program, or faculty advisor for details.
  • Students should meet with an academic advisor about any concerns that may affect course enrollment.

Full-time Sequence

Full-time status is 12 credits to 18 credits per semester.

Term 1

A sequence of suggested courses that should be taken during Term 1
Course
Number
Course Name Requisites Notes Area Credits
CIS105 or
BPC110
Survey of Computer Information Systems or Computer Usage and Applications RC 3
MST150++ Any MST150 Microsoft Technology Module RC
CNT140AA Introduction to Networks RC 4

Term 2

A sequence of suggested courses that should be taken during Term 2
Course
Number
Course Name Requisites Notes Area Credits
BPC170 A+ Exam Prep: Computer Hardware Configuration and Support RC 3
Restricted Elective RE

Program Electives

Select 6-8 credits from the following courses to meet the Restricted Electives requirement.

A list of program electives for this pathway map
Course
Number
Course Name Requisites Notes Area Credits
BPC270 A+ Exam Prep: Operating System Configuration and Support RE 3
CIS126DL Linux Operating System RE 3
CIS238DL or
CIS240DL
Linux System Administration or Linux Network Administration RE 3
CNT150AA Cisco - Routing and Switching Essentials RE 4
MST155++ or
MST157++ or
MST158++
MST155++ or MST157++ or MST158++ Any MST Microsoft Technology Module RE

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Program Information

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Program Area Key

Disclaimer

Students must earn a grade of "C" or better for all courses listed in the program.

Course Sequence total credits may differ from the program information located on the MCCCD curriculum website due to program and system design.

All information is administered by the Center for Curriculum and Transfer Articulation at Maricopa County Community College District and published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.

View MCCCD’s program website for the Certificate of Completion in Technology Support Analyst (http://aztransmac2.asu.edu/cgi-bin/WebObjects/MCCCD.woa/wa/freeForm?id=109670).

Other Versions

The pathway map presented above is for the current catalog year and is the intended pathway map for new students. Other versions of this pathway map from different catalog years are available below:

A list of the current and previous versions of the pathway map for the Technology Support Analyst program
Catalog Year Effective Dates
2019-2020 Current
2018-2019 5/29/2018 – 5/27/2019