Certificate of Completion in Technology Support Analyst

Technology Support Analyst
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Field of Interest

Field of Interest: Business, Entrepreneurialism, and Management

Notice

The base certificate for this pathway map is no longer offered for new students. It is presented only for archival purposes.

The Certificate of Completion (CCL) in Technology Support Analyst program is designed to give students a foundation of technical knowledge important for those interested in becoming part of the technology help desk support system within office configurations. The curriculum designed to equip students with marketable skills for adaptation to the specific tasks and troubleshooting techniques of the automated office.

Details

Details icon Important information you’ll need when applying for admission:

Field of Interest
Business, Entrepreneurialism, and Management
Type
Certificate
Academic Plan
Technology Support Analyst (CER)
Academic Plan Code
5997
Total Credits Required
19-21
Catalog Year
2020-2021
Program Notes

Students must earn a grade of C or better for all courses listed in the program.

This program will be replaced by: CCL/5043 Desktop Support

What You’ll Learn

This pathway map will help you gain the expertise needed to:

  1. List and describe fundamental computer concepts and perform elementary word processing, spreadsheet, database, and programming applications.
  2. Install, customize, and troubleshoot problems with various hardware/software configurations.
  3. Implement and configure administrative tools.
  4. Analyze network topologies, IP addressing, and basic network design.

Career Opportunities

Successful completion of this certificate may lead to employment in a variety of different occupations and industries. Below are examples of related occupations with associated Maricopa County-based annual median wages* for this certificate. Education requirements vary for the occupations listed below, so you may need further education or degrees in order to qualify for some of these jobs and earn the related salaries. Please visit with an academic advisor and/or program director for additional information. You can click on any occupation to view the detail regarding education level, wages, and employment information.

* Career and wage information provided by Emsi using data, reports, and forecasts which are generated using government data sources and Emsi’s proprietary analytical processes. Emsi’s data covers multiple classes of workers including QCEW, non-QCEW, and those who are self-employed. Disclaimer

Course Sequence by Term

The following is the suggested course sequence by term. Please keep in mind:

  • Students should meet with an academic advisor to develop an individual education plan that meets their academic and career goals. Use the Pathway Planner tool in your Student Center to manage your plan.
  • The course sequence is laid out by suggested term and may be affected when students enter the program at different times of the year.
  • Initial course placement is determined by current district placement measures and/or completion of 100-200 level course and/or program requirements.
  • Degree and transfer seeking students may be required to successfully complete a MCCCD First Year Experience Course (FYE) within the first two semesters at a MCCCD College. Courses include AAA/CPD150, AAA/CPD150AC, CPD104, and AAA115/CPD115. Course offerings will vary by college. See an academic, program, or faculty advisor for details.

Full-time Sequence

Full-time status is 12 credits to 18 credits per semester.

Term 1

A sequence of suggested courses that should be taken during Term 1
Course
Number
Course Name Requisites Notes Area Credits
CIS105 or
BPC110
Survey of Computer Information Systems or Computer Usage and Applications RC 3
MST150++ Any MST150 Microsoft Technology Module RC
CNT140AA Introduction to Networks RC 4

Term 2

A sequence of suggested courses that should be taken during Term 2
Course
Number
Course Name Requisites Notes Area Credits
BPC170 A+ Exam Prep: Computer Hardware Configuration and Support RC 3
Restricted Elective RE

Program Electives

Select 6-8 credits from the following courses to meet the Restricted Electives requirement.

A list of program electives for this pathway map
Course
Number
Course Name Requisites Notes Area Credits
BPC270 A+ Exam Prep: Operating System Configuration and Support RE 3
CIS126DL Linux Operating System RE 3
CIS238DL or
CIS240DL
Linux System Administration or Linux Network Administration RE 3
CNT150AA Cisco - Routing and Switching Essentials RE 4
MST155++ or
MST157++ or
MST158++
MST155++ or MST157++ or MST158++ Any MST Microsoft Technology Module RE

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General Help

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Course Area Key

Disclaimer

Students must earn a grade of "C" or better for all courses listed in the program.

Course Sequence total credits may differ from the program information located on the MCCCD curriculum website due to program and system design.

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an academic advisor to discuss the requirements at your college for the appropriate catalog year.

View MCCCD’s curriculum website for the Certificate of Completion in Technology Support Analyst (http://aztransmac2.asu.edu/cgi-bin/WebObjects/MCCCD.woa/wa/freeForm?id=109670).

Other Versions

The pathway map presented above is for the current catalog year and is the intended pathway map for new students. Other versions of this pathway map from different catalog years are available below:

A list of the current and previous versions of the pathway map for the Technology Support Analyst program
Catalog Year Effective Dates
2020-2021 (Current)    5/26/2020 – 5/24/2021
2019-2020 5/28/2019 – 5/25/2020
2018-2019 5/29/2018 – 5/27/2019