The Certificate of Completion (CCL) in Technology Support Analyst program is designed to give students a foundation of technical knowledge important for those interested in becoming part of the technology help desk support system within office configurations. The curriculum designed to equip students with marketable skills for adaptation to the specific tasks and troubleshooting techniques of the automated office.
Suggested Course Plan Sequenced by Semester
Important information you’ll need when applying to MCC:
- Academic Career
- Degree/Certificate Type
- Career and Technical Certificate
- Academic Plan
- Technology Support Analyst (CCL)
- Academic Plan Code
- Total Credits Required
This pathway map can lead to a variety of different occupations and industries. Below are a sampling of some of the possible positions and Arizona-based salaries related to this pathway map. Some of the opportunities presented below may require either a bachelor degree or a post-graduate level education.
|Occupation / Title||Annual Median Wage|
|Computer User Support Specialists||$46,960|
|Salary information comes from the Bureau of Labor Statistics, Occupational Employment Statistics Program. Updated May 2017.|
Course Sequence by Term
The following is the suggested course sequence by term. Please keep in mind:
- The course sequence is laid out by suggested term and may be affected when students enter the program at different times of the year.
- Initial course placement is determined by placement tests and completion of 100-200 level course pre-/corequisites and program prerequisites.
- Students should meet with an academic advisor about any concerns that may affect course enrollment.
|Survey of Computer Information Systems or
Computer Usage and Applications
|MST150++||Microsoft Windows||Any MST150 Microsoft Technology Module||RC||3|
|CNT140AA||Introduction to Networks||RC||4|
|BPC170||A+ Exam Prep: Computer Hardware Configuration and Support||Prerequisites: A grade of C or better in CIS105 or permission of Instructor.||RC||3|
Select 6-8 credits from the following courses to meet the Restricted Electives requirement.
|BPC270||A+ Exam Prep: Operating System Configuration and Support||Prerequisites: A grade of C or better in CIS105 or permission of Instructor.||RE||3|
|CIS126DL||Linux Operating System||RE||3|
|Linux System Administration or
Linux Network Administration
|Prerequisites: A grade of C or better in CIS126DL or CIS126RH or permission of Instructor.||RE||3|
|CNT150AA||Cisco - Routing and Switching Essentials||Prerequisites: A grade of C or better in CNT140AA or permission of Instructor.||RE||4|
|Microsoft Windows or
Active Directory Windows Server Configuration
|Any MST Microsoft Technology Module||RE||4|
Ready to get started?
Follow one of the options below to get started on your personal career pathway.
Click here for MCC’s easy-to-use Enrollment Steps.
Learn more about and find contact information for the Business program.
Ask general questions over the phone at 480-461-7400 or via online chat.
Program Area Key
- Critical Rdg = Critical Reading
- FYC = First Year Composition
- HUM = Humanities, Arts and Design
- Mathematics = Mathematics
- NS = Natural Science
- Oral Comm = Oral Communication
- PP = Program Prerequisite
- SB = Social-Behavioral Sciences
- RC = Required Courses
- RE = Restricted Electives
Students must earn a grade of "C" or better for all courses listed in the program.
All information is administered by the Center for Curriculum and Transfer Articulation at Maricopa County Community College District and published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.
View MCCCD’s program website for the Certificate of Completion in Technology Support Analyst (http://aztransmac2.asu.edu/cgi-bin/WebObjects/MCCCD.woa/wa/freeForm?id=109670).
* Salary information comes from the Bureau of Labor Statistics, Occupational Employment Statistics Program. Updated May 2017.