Certificate of Completion in Technology Support Analyst

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The Certificate of Completion (CCL) in Technology Support Analyst program is designed to give students a foundation of technical knowledge important for those interested in becoming part of the technology help desk support system within office configurations. The curriculum designed to equip students with marketable skills for adaptation to the specific tasks and troubleshooting techniques of the automated office.

Suggested Course Plan Sequenced by Semester

Details

Details icon Important information you’ll need when applying to MCC:

Academic Career
Credit
Degree/Certificate Type
Career and Technical Certificate
Academic Plan
Technology Support Analyst (CCL)
Academic Plan Code
5997
Total Credits Required
19–21
Catalog Year
2018-2019

Career Opportunities

This pathway map can lead to a variety of different occupations and industries. Below is a sampling of some of the possible positions and Arizona-based salaries related to this pathway map. Some of the opportunities presented below may require either a bachelor degree or a post-graduate level education.

Example job titles with salary information
Occupation / Title Annual Median Wage
Computer User Support Specialists $46,960
Salary information comes from the Bureau of Labor Statistics, Occupational Employment Statistics Program. Updated May 2017.

Course Sequence by Term

The following is the suggested course sequence by term. Please keep in mind:

  • The course sequence is laid out by suggested term and may be affected when students enter the program at different times of the year.
  • Initial course placement is determined by placement tests and completion of 100-200 level course pre-/corequisites and program prerequisites.
  • Students should meet with an academic advisor about any concerns that may affect course enrollment.

Term 1

A sequence of suggested courses that should be taken during Term 1
Course
Number
Course Name Requisites Notes Area Credits
10
CIS105 or
BPC110
Survey of Computer Information Systems or Computer Usage and Applications RC 3
MST150++ Microsoft Windows Any MST150 Microsoft Technology Module RC 3
CNT140AA Introduction to Networks RC 4

Term 2

A sequence of suggested courses that should be taken during Term 2
Course
Number
Course Name Requisites Notes Area Credits
9-11
BPC170 A+ Exam Prep: Computer Hardware Configuration and Support RC 3
Restricted Elective RE 6–8

Program Electives

Select 6-8 credits from the following courses to meet the Restricted Electives requirement.

A list of program electives for this pathway map
Course
Number
Course Name Requisites Notes Area Credits
BPC270 A+ Exam Prep: Operating System Configuration and Support RE 3
CIS126DL Linux Operating System RE 3
CIS238DL or
CIS240DL
Linux System Administration or Linux Network Administration RE 3
CNT150AA Cisco - Routing and Switching Essentials RE 4
MST155++ or
MST157++ or
MST158++
Microsoft Windows or Active Directory Windows Server Configuration Any MST Microsoft Technology Module RE 4

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Program Information

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Program Area Key

  • Critical Rdg = Critical Reading
  • FYC = First Year Composition
  • HU = Humanities, Arts and Design
  • Mathematics = Mathematics
  • NS = Natural Science
  • Oral Comm = Oral Communication
  • PP = Program Prerequisite
  • SB = Social-Behavioral Sciences
  • RC = Required Courses
  • RE = Restricted Electives

Disclaimer

Students must earn a grade of "C" or better for all courses listed in the program.

All information is administered by the Center for Curriculum and Transfer Articulation at Maricopa County Community College District and published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.

View MCCCD’s program website for the Certificate of Completion in Technology Support Analyst (http://aztransmac2.asu.edu/cgi-bin/WebObjects/MCCCD.woa/wa/freeForm?id=109670).

* Salary information comes from the Bureau of Labor Statistics, Occupational Employment Statistics Program. Updated May 2017.