The Certificate of Completion (CCL) in Technology Support Analyst program is designed to give students a foundation of technical knowledge important for those interested in becoming part of the technology help desk support system within office configurations. The curriculum designed to equip students with marketable skills for adaptation to the specific tasks and troubleshooting techniques of the automated office.
Suggested Course Plan Sequenced by Semester
Important information you’ll need when applying to MCC:
- Academic Career
- Degree/Certificate Type
- Career and Technical Certificate
- Academic Plan
- Technology Support Analyst (CCL)
- Academic Plan Code
- Total Credits Required
- Catalog Year
Successful completion of the Technology Support Analyst program may lead to employment in a variety of different occupations and industries. Below are examples of related occupations with associated Maricopa County-based annual median wages* for this program. You can click on any occupation to view the detail regarding education level, wages, and employment information.
Course Sequence by Term
The following is the suggested course sequence by term. Please keep in mind:
- The course sequence is laid out by suggested term and may be affected when students enter the program at different times of the year.
- Initial course placement is determined by placement tests and completion of 100-200 level course pre-/corequisites and program prerequisites.
- Students should meet with an academic advisor about any concerns that may affect course enrollment.
|Survey of Computer Information Systems or Computer Usage and Applications||RC||3|
|MST150++||Microsoft Windows||Any MST150 Microsoft Technology Module||RC||3|
|CNT140AA||Introduction to Networks||RC||4|
|BPC170||A+ Exam Prep: Computer Hardware Configuration and Support||Prerequisites: A grade of C or better in CIS105 or permission of Instructor.||RC||3|
Select 6-8 credits from the following courses to meet the Restricted Electives requirement.
|BPC270||A+ Exam Prep: Operating System Configuration and Support||Prerequisites: A grade of C or better in CIS105 or permission of Instructor.||RE||3|
|CIS126DL||Linux Operating System||RE||3|
|Linux System Administration or Linux Network Administration||Prerequisites: A grade of C or better in CIS126DL or CIS126RH or permission of Instructor. or Prerequisites: A grade of C or better in CIS126DL or CIS126RH or permission of Instructor.||RE||3|
|CNT150AA||Cisco - Routing and Switching Essentials||Prerequisites: A grade of C or better in CNT140AA or permission of Instructor.||RE||4|
|Microsoft Windows or Active Directory Windows Server Configuration||Any MST Microsoft Technology Module||RE||4|
Ready to get started?
Follow one of the options below to get started on your personal career pathway.
Program Area Key
Students must earn a grade of "C" or better for all courses listed in the program.
All information is administered by the Center for Curriculum and Transfer Articulation at Maricopa County Community College District and published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.
View MCCCD’s program website for the Certificate of Completion in Technology Support Analyst (http://aztransmac2.asu.edu/cgi-bin/WebObjects/MCCCD.woa/wa/freeForm?id=109670).
The pathway map presented above is for the current catalog year and is the intended pathway map for new students. Other versions of this pathway map from different catalog years are available below:
|Catalog Year||Effective Dates|
|2018-2019||5/29/2018 – 5/27/2019|