Field of Interest
Prepare for a career in technology.
Learn the skills to be competitive in the job market and successful in technology or IT support. Our hands-on Desktop Support program can help prepare you for a variety of careers that require IT training, technology expertise, and creative problem-solving.
The Right Pathway for You
MCC offers Certificates of Completion for this program. Your interests and goals will guide you in selecting the pathway that is ideal for you. You may find certificates is the fastest way to realize your dreams.
Certificates
The knowledge and skills acquired while earning a Certificate of Completion (CCL) can help launch you into a new career or energize your current job. Generally requiring fewer credit hours than degrees or transfer programs, a CCL may be your best first step into higher education.
A list of available certificates offered in the Desktop Support program
| Name |
Type |
Title |
Courses |
|
Certificate of Completion |
CCL |
AppleCare Hardware Repair Exam Prep |
Pathway Map |
|
Certificate of Completion |
CCL |
Computer System Configuration and Support |
Pathway Map |
|
Certificate of Completion |
CCL |
Computer System Configuration and Support, Linux |
Pathway Map |
|
Certificate of Completion |
CCL |
Computer System Configuration and Support, Network |
Pathway Map |
Career Opportunities
Successful completion of a certificate within the Desktop Support program may lead to employment in a variety of different occupations and industries. Below are examples of related occupations with associated Maricopa County-based annual median wages*. Some occupations may require additional education or training. You can click on any occupation to view more detail regarding education level, wages, and employment information.
Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.
Typical Education Level
a Bachelor's degree
Hourly Median Wage
$34.94
Annual Median Wage
$72,688
Number of People Employed
1,342
4-Year Employment Growth
Increase by 5.7%
Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions. Monitor and respond to operating and error messages. May enter commands at a computer terminal and set controls on computer and peripheral devices.
Typical Education Level
a Bachelor's degree
Hourly Median Wage
$37.46
Annual Median Wage
$77,925
Number of People Employed
4,267
4-Year Employment Growth
Increase by 15.8%
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Typical Education Level
a Bachelor's degree
Hourly Median Wage
$29.99
Annual Median Wage
$62,386
Number of People Employed
14,308
4-Year Employment Growth
Decrease by -0.1%
Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.
Typical Education Level
an Associate degree
Hourly Median Wage
$24.66
Annual Median Wage
$51,295
Number of People Employed
849
4-Year Employment Growth
Decrease by -0.5%
Install, configure, and maintain an organization's local area network (LAN), wide area network (WAN), data communications network, operating systems, and physical and virtual servers. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review system and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.
Typical Education Level
a Bachelor's degree
Hourly Median Wage
$45.07
Annual Median Wage
$93,762
Number of People Employed
4,413
4-Year Employment Growth
Increase by 1.7%
* Career and wage information provided by Lightcast using data, reports, and forecasts which are generated using government data sources and Lightcast’s proprietary analytical processes. Lightcast’s data covers multiple classes of workers including QCEW, non-QCEW, and those who are self-employed. Disclaimer
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