Status: Temporary Level
Location: Mesa Community College - Southern and Dobson Campus and Red Mountain Campus
Department: Financial Aid, EC-39 and Mesquite RDM-M
Office Hours of Operation: Monday-Thursday 8:00am to 6:00pm; Friday 8:00am to 5:00pm
Closing Date: Open Until Filled
Pay Rate Schedule: Hourly (RPS)
Pay Rate: $15:00 per hour
Hours Per Week: 25 hours per week
Work Schedule: Monday - Friday 12:00 pm to 5:00 pm or 1:00 pm to 6:00 pm (some mornings may be required) Summer hours will be Monday - Thursday
Benefits Eligible: No

Job Summary:

Provides support to the Financial Aid Office.

Essential Functions:

• Assist students and families, through a variety of modalities, with completing financial aid and scholarship forms
• Review financial aid documentation and reports for completeness
• Answer questions related to enrollment services
• Provide general clerical assistance, data entry, and filing
• Other duties as assigned

Minimum Qualifications:

• High school diploma or equivalent.

Desired Qualifications:

• One (1) or more years of experience using Google Suite
• One (1) or more years of customer service experience

Special Working Conditions:

• Availability to work both in-person and remotely
• May require prolonged periods of viewing computer screens
• May require some evenings and weekends
• Positions are located on both the Southern & Dobson campus and the Red Mountain campus

How to Apply:

• Interested applicants should email your resumes to Tori Stanton (tori.stanton@mesacc.edu) or Mayra Hernandez (mayra.hernandez@mesacc.edu)

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, indicate full or part time experience for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in the resume upon application, they will be requested at time of interview.

Status: Temporary Level
Location: Mesa Community College - Southern and Dobson Campus
Department: Admissions and Records, EC-39
Office Hours of Operation: Monday-Thursday 8:00am to 6:00pm; Friday 8:00am to 5:00pm
Closing Date: Open Until Filled
Pay Rate Schedule: Hourly (RPS)
Pay Rate: $15:00 per hour
Hours Per Week: 25 hours per week
Work Schedule: Monday-Thursday 8:00 am to 1:00 pm or 1:00 pm to 6:00 pm; Fridays 8:00 am to 1:00 pm or 1:00 pm to 5:00 pm
Benefits Eligible: No

Job Summary:
The Contact Center Outreach position assists current and prospective Mesa Community College students reach their educational goals by breaking down barriers and providing proactive admissions and enrollment support. This position will be responsible for providing outreach via phone call, text message, and email regarding the degrees, programs, and services offered by Mesa Community College. The position will be able to provide Tier 1 services for the admissions, financial aid, and registration processes. The position will utilize problem-solving and customer service skills to overcome barriers to enrollment. The position will leverage multiple technology systems (Telephony, CRM, SIS) in order to accurately track outreach activities and student progression. This position reports to the Student Services Supervisor for the Mesa Contact Center in the Admissions, Records, and Registration office.

Essential Functions:

• 70% - Provides inbound and outbound customer service via telephone, text message, or email, focusing on proactive outreach for admissions, registration, recruitment, or other enrollment processes during non-peak times and inbound traffic during peak times
• 20%- Collects, inputs, and modifies and verifies student information in Customer Relationship Management (CRM), Student Information System (SIS), and other systems
• 10% - Provide other enrollment services related support as needed and other duties as assigned.

Minimum Qualifications:

• Customer service experience involving a high volume of public contact
• Experience managing multiple tasks within a process or procedure
• Effective interpersonal skills and written communication skills
• Experience working with a diverse student/customer population
• Experience working with computer software applications such as Microsoft Office; Google Suite, and Internet applications

Desired Qualifications:

• Six month customer service experience
• Previous experience in higher education setting in a one-stop or enrollment services setting Associates degree or higher

Special Working Conditions:

• Travel to campus during interview/selection process will be at candidate’s own expense
• May require working remotely
• May require some evenings or weekends
• May require prolonged periods of viewing a computer screen Work alternating open and close shifts
• May be required to lift or carry up to 25 pounds

How to Apply:

• Please email your resume and cover letter to Maria Copetillo at maria.copetillo@mesacc.edu

Status: Temporary Level
Location: Mesa Community College - Red Mountain Campus
Department: Testing Services, Mesquite Building First Floor ES
Office Hours of Operation: Monday-Thursday 8:00am to 6:00pm; Friday 8:00am to 5:00pm
Closing Date: Open Until Filled
Pay Rate Schedule: Hourly (RPS)
Pay Rate: $14.50+ per hour depending on skill set and experience
Hours Per Week: 25 hours per week
Work Schedule: Looking for Tuesday, Wednesday, and Thursday from 8:00am to 5:00pm
Benefits Eligible: No

Job Summary:
Administers a variety of paper and computer-based exams to students/community members and related testing duties. Provides general clerical assistance, including answering phones, greeting/directing student and customer traffic at Red Mountain MCC testing location.

Essential Functions:

• Administer a variety of online exams to Mesa Community College students including placement exams, credit by examination, and degree-specific exams
• Advises students of testing schedules and procedures
• Provides general clerical assistance including typing, filing, answering phones, and processing incoming/outgoing mail

Minimum Qualifications:

• Experience working with computers to include databases and spreadsheets, and a willingness to learn other software applications
• Strong attention to detail
• Experience establishing and maintaining accurate records
• Experience following written and oral directions
• Experience maintaining highly confidential materials
• Experience providing effective and courteous customer service
• Experience establishing and maintaining cooperative working relationships with diverse backgrounds and cultures

Desired Qualifications:

• Speaking Spanish is a plus

Special Working Conditions:

• This position is located at MCC Red Mountain Campus: 7110 E. McKellips Road, Mesa, AZ 85207
• This position requires some evening or weekend hours
• May require prolonged periods of viewing a computer screen
• May require lifting up to 20 lbs.

How to Apply:

• Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant’s knowledge, skill and abilities. All minimum requirements must be met at the time of applications
• Submit letter of interest, current resume and three professional references or recommendation letters from supervisor/manager. If references are not provided in resume upon application, they will be requested at time of interview
• Scan, upload and email to: RMTesting@mesacc.edu
• You will be notified via email regarding next steps, including in-person or online interview
• If hired, background check required

Status: Temporary Level II
Location: Mesa Community College -Southern and Dobson Campus
Department: Computer Information Systems - BA19
Office Hours of Operation: Monday-Friday 9:00am - 5:00 pm
Closing Date: May 10, 2023
Pay Rate Schedule: Hourly (RPS)
Pay Rate: $18.22 - $21.00 per hour based on experience
Hours Per Week: 25 hours per week (amount will vary)
Benefits Eligible: No

Job Summary:
This position involves the provision of administrative support to students, faculty, Program Directors, and the Computer Information Systems Department Chair. This in-person position will take place at the Mesa Community College Southern and Dobson campus, with occasional travel to the Mesa Community College Downtown Center campus, as needed. This part-time position consists of a 24.5 hour weekly schedule, and may involve remote working conditions.

Essential Functions:

• Provides intermediate administrative support to students, faculty, Program Directors, and CIS Department Chair
• Provides administrative support to the Bachelor of Applied Science in Data Analytics and Programming degree
• Prepares communications, such as memos, emails, invoices, reports, and other correspondence
• Provides courteous customer service over the phone, in person, and virtually
• Ability to maintain professionalism including punctuality and reliability
• Attention to detail, high degree of accuracy, and the ability to prioritize
• Event preparation, setup, and attendance as needed
• Developing promotional material for the CIS department
• Notify students of course changes, cancellations, and submitting Change of Masters (COMs)
• Access to the following systems: ERS: Involves SR105 management and report scheduling
• Student Information Systems (SIS): Enrollment assistance
• 25Live: Classroom occupancy and room scheduling
• Dropout Detective (DoD): Student retention
• Organize folders for rapid retrieval within Google Drive

Minimum Qualifications:

• Associate Degree or equivalent (at least 50 credits completed at an accredited institution)
• Knowledge of standard office practices, policies, procedures, and equipment\
• Software experience including Microsoft Office Suite and Google applications such as Gmail, Google Doc, Google Slides, Google Sheet, etc.
• Strong computer skills and experience working with online programs, internet applications and e­mail platforms
• Full or part-time employment experience in customer service (at least 2 consecutive years)
• Ability to display professionalism including punctuality and reliability Experience following written and oral directions
• Experience establishing and maintaining cooperative working relationships with diverse backgrounds and cultures
• Effective communication skills
• Attention to detail and a high degree of accuracy

Desired Qualifications:

• Experience working with Canvas and other Maricopa Community Colleges platforms
• Experience working in an environment with multiple office departments on campus
• Experience following written and oral directions
• Ability to maintain professionalism including punctuality and reliability
• Willing to learn new tools and programs
• Willing to work morning, afternoon and/or evening hours, possibly Saturdays

Special Working Conditions:

• May require prolonged periods of viewing a computer screen
• May be required to lift or carry up to 25 pounds

How to Apply:

• Interested applicants MUST submit the three pieces of documentation listed below to dineen.held@mesacc.edu by May 10, 2023, to be considered. Please include a copy of your unofficial transcripts
  • A cover letter addressing how you meet the stated qualifications for this position.
  • A copy of your resume/curriculum vitae (CV).
  • Your unofficial transcripts.
  • Only applications including a resume/curriculum vitae (CV), unofficial transcripts, and cover letter addressing how the applicant meets the stated qualifications will be considered.

Status: Student Level
Location: Mesa Community College - Red Mountain Campus
Department: Pallo Verde Building- Room #111
Office Hours of Operation: Monday-Thursday 8:00am to 5:00 pm
Closing Date: Open Until Filled
Pay Rate Schedule: Hourly (RPS)
Pay Rate: $14
Hours Per Week: 25 hours per week
Work Schedule: 8:00am to 5:00pm
Benefits Eligible: No

Job Summary: Provides Customer Service to a diverse population of students, staff, faculty and community members. Helps to provide, coordinate and organize basic needs to individuals on campus that are in need. Inventories and stocks pantry items and tracks students' use of the pantry. Provides event support for food distribution to MCC campuses. To include, but not limited to the creation and placement of advertisements and marketing, event set up and take down, and recruitment of volunteers.

Essential Functions:

• Respond to visitor inquiries via phone, email, chat, or walk-ins
• Engage with customers and provide information relating to the use of the Mesa Market and respond to questions accurately
• Check-in and track students' use of the Mesa Market
• Inventory, organize and stock food shelves
• Assist with the organization and provision of the food distribution program
• Assist with technological support; creating flyers, data entry, reporting, research, etc.

Minimum Qualifications:

• Customer service skills
• Effective oral/written communication skills
• Knowledge of office productivity software (Microsoft Office Suite, Google Suite, etc.) and computer technology
• Follow written and oral instructions
• Maintain ongoing awareness of department policies, procedures and activities
• Establish cooperative working relationships with persons contacted in the course of performing assigned duties
• Lift & carry up to 25lbs

How to Apply:

Status: Student Level
Location: Mesa Community College - Southern and Dobson
Department: KSC 35S/ KSC 171
Office Hours of Operation: Monday-Thursday 8:00am to 5:00 pm
Closing Date: Open Until Filled
Pay Rate Schedule: Hourly (RPS)
Pay Rate: $14
Hours Per Week: 25 hours per week
Work Schedule: 8:00am to 5:00pm
Benefits Eligible: No

Job Summary: Provides Customer Service to a diverse population of students, staff, faculty and community members. Helps to provide, coordinate and organize basic needs to individuals on campus that are in need. Inventories and stocks pantry items and tracks students' use of the pantry. Provides event support for food distribution to MCC campuses. To include, but not limited to the creation and placement of advertisements and marketing, event set up and take down, and recruitment of volunteers.

Essential Functions:

• Respond to visitor inquiries via phone, email, chat, or walk-ins
• Engage with customers and provide information relating to the use of the Mesa Market and respond to questions accurately
• Check-in and track students' use of the Mesa Market
• Inventory, organize and stock food shelves
• Assist with the organization and provision of the food distribution program
• Assist with technological support; creating flyers, data entry, reporting, research, etc.

Minimum Qualifications:

• Customer service skills
• Effective oral/written communication skills
• Knowledge of office productivity software (Microsoft Office Suite, Google Suite, etc.) and computer technology
• Follow written and oral instructions
• Maintain ongoing awareness of department policies, procedures and activities
• Establish cooperative working relationships with persons contacted in the course of performing assigned duties
• Lift & carry up to 25lbs

How to Apply: