Status: Temporary Level II
Location: Enrollment Center Bldg. 39 Room 114 - Mesa Community College (Southern and Dobson Campus)
Department: Enrollment Center - Orientation
Office Hours of Operation: Fall & Spring Semesters: Mon-Thu: 8 am 5 pm (Phone/virtual services until 6 pm) Fri: 10 am 4:30 pm Closed Sat and Sunm
Closing Date: Open Until Filled
Pay Rate Schedule: Hourly (RPS)
Pay Rate: $18.48 - $25.82/ per hour DOE
Hours Per Week: 25 hours per week
Work Schedule: Monday - Thursday 8:00am to 6:00pm Friday 8:00am to 4:30pm; however there will be room for flexibility

Benefits Eligible: No

Job Summary:
Provides daily operational and leadership support to the New Student Welcome Room and Orientation program.

Essential Functions:

• Provides front line support to students, staff and faculty in the New Student Welcome Room.
• Acts as a lead for escalation and problem solves to resolution with students, faculty, staff and the public via phone, email and chat and in-person.
• Help plan and attend enrollment related events, new student orientation, or other application activities.
• Monitors and evaluates needs of New Student Orientation (online format) and collaborates with Coordinator and others to update annually. Processes and troubleshoots dynamic form requests.
• Creates correspondence, reports, presentations, and program materials, and perform other duties as assigned.

Minimum Qualifications:

• High school Diploma or GED.
• One year customer service experience
• Experience with MCC application, enrollment, and registration procedures.

Desired Qualifications:

1. Associate Degree or Equivalent
2. Google Suite experience
3. SIS-PeopleSoft experience.

Special Working Conditions:

• Travel to campus during interview/selection process will be at candidates own expense
• May require some evenings or weekends
• May require to travel to off-campus locations for meetings or events
• May require prolonged periods of viewing a computer screen
• Work alternating open and close shifts
• May be required to lift or carry up to 25 pounds

How to Apply: Interested candidates can email their Resume & Cover Letter to brianna.martinez@mesacc.edu. Any questions should be directed to Brianna Martinez (480-461-7040 or brianna.martinez@mesacc.edu)

Status: Temporary Level II
Location: Outreach Center - Mesa Community College (Southern and Dobson Campus)
Department: Strategic Enrollment - Outreach Center GC54B
Office Hours of Operation: Monday - Thursday 8:00am to 6:00pm Friday 8:00am to 5:00pm
Closing Date: Open Until Filled
Pay Rate Schedule: Hourly (RPS)
Pay Rate: $18.48 - $25.82/ per hour DOE
Hours Per Week: 25 hours per week
Work Schedule: Monday - Thursday 8:00am to 6:00pm Friday 8:00am to 5:00pm
Benefits Eligible: No

Job Summary:
Responsible for the day to day operational needs of the Mesa College Promise program.

Essential Functions:

• Provides basic program information to students, faculty, staff and the public; provides troubleshooting support to resolve issues
• Monitors and responds to student inquiries via phone, email, chat and in person Plan & attend outreach related events, host information sessions, or other recruitment activities.
• Plans Annual Welcome Celebration & End of Year Academic Evening
• Manage Ipad distribution and inventory control
• Schedules Mesa Promise Program meetings and take meeting minutes
• Creates correspondence, reports, presentations, and program materials
• Conducts data entry of program related activities, applicant processing, and other program related information
• Performs other duties as assigned

Minimum Qualifications:

Desired Qualifications:

1. Google Suite experience
2. SIS-PeopleSoft experience
3. Event planning experience
4. Experience with MCC application, enrollment, and registration procedures

Special Working Conditions:

• Travel to campus during interview/selection process will be at candidate’s own expense
• May require working remotely
• May require some evenings or weekends
• May require prolonged periods of viewing a computer screen
• Work alternating open and close shifts
• May be required to lift or carry up to 25 pounds

How to Apply:
Please email your Resume & Cover Letter to Celina Salinas (Celina.Salinas@mesacc.edu.). Any questions can be directed to Celina Salinas at 480-461-7902 or Celina.Salinas@mesacc.edu

Status: Temporary Level I
Location: Mesa Community College - Southern and Dobson Campus
Department: Enrollment Services - Admissions and Records EC39
Office Hours of Operation: Monday - Thursday 8:00am to 6:00pm Friday 8:00am to 5:00pm
Closing Date: Open Until Filled
Pay Rate Schedule: Hourly (RPS)
Pay Rate: $15 an hour
Hours Per Week: 25 hours per week
Work Schedule: Monday- Thursday 8:00am- 1:00pm Or 1:00pm -6:00pm, Friday 8:00am-1:00pm or 11:30am -4:30pm
Benefits Eligible: No

Job Summary:
The purpose of this position in the Admissions & Records Contact Center at Mesa Community College is to provide comprehensive support to students seeking assistance with resolving admissions, records, registration, and payment related services in a one-stop enrollment services model to new and continuing students with high levels of accuracy and customer service

Essential Functions:

• Administer Information over the phone related to students accounts for registration, admissions, records and cashier’s. Process emails, Electronic dynamic forms, and take cashier payments.
• Provide customers with clear, complete and accurate responses to their questions and document interactions in the Student Information System(SIS)
• Ability to successfully use technology in relation to in person services Customer Relations Management (CRM), Student Information System (SIS), Google Suite (Gmail, Groups, Drive, and Calendar) and ASSIST software.
• Provide other Enrollment Services related support as needed
• Performs other duties as assigned

Minimum Qualifications:

• Customer service experience involving a high volume of public contact
• Experience managing multiple tasks within a process or procedure
• Effective interpersonal skills and written communication skills
• Experience working with a diverse student/customer population
• Experience working with computer software applications such as Microsoft Office, Google Suite, and internet applications

Desired Qualifications:

1. 1. Six month customer service experience
2. Previous experience in higher education setting in a one-stop or enrollment services setting
3. Associates degree or higher

Special Working Conditions:

• Travel to campus during interview/selection process will be at candidate’s own expense
• May require working remotely
• May require some evenings or weekends
• May require prolonged periods of viewing a computer screen
• Work alternating open and close shifts
• May be required to lift or carry up to 25 pounds

How to Apply:
Please email your Resume & Cover Letter to Daniella Copetillo (Maria.copetillo@mesacc.edu) Please call 480-461-7660 with any questions.

Status: Student Level
Location: Mesa Community College - Southern and Dobson Campus & Red Mountain Campus
Department: Learning Enhancement Center - LB142
Office Hours of Operation: Monday-Thursday 9:00 am to 6:00 pm; Friday 9:00 am to 4:00 pm
Closing Date: Open Untile Filled
Pay Rate Schedule: Hourly (RPS)
Pay Rate: $15.00 an hour
Hours Per Week: 25 hours per week
Work Schedule: Monday-Friday 9:00 am to 7:00 pm; Friday 9:00 am to 3:00 pm
Benefits Eligible: No

Job Summary:
These positions provide online and in-person computer usage support/technology tutoring for all MCC courses in the Learning Enhancement Center.

Essential Functions:

• Provide one-on-one drop in tutoring support for CIS105/BPC110
• Help students to download and use Microsoft Office applications
• Help Support students with learning to use iPad device (iBelong)

Minimum Qualifications:

• Successful completion (grade of “A”) in CIS 105 or BPC 110 or equivalent or CSC courses

Desired Qualifications:

• EHigh level of knowledge and experience using Microsoft Office Suite programs

• Experience using Canvas and Google Workspace

• Strong communication skills and the ability to help students understand complex material

• Patient and respectful of varying levels of student content knowledge

• Willing to work 10-25 hours per week

How to Apply:
Fill out the online application at: https://www.mesacc.edu/students/tutoring/join-our-team, please include your resume and references.

Status: Temporary Level 2
Location: Mesa Community College - Southern and Dobson Campus & Red Mountain Campus
Department: Learning Enhancement Center
Office Hours of Operation: Monday-Thursday 9:00am to 7:00pm; Friday 9:00am to 3:00pm
Closing Date: Open Until Filled
Pay Rate Schedule: Hourly (RPS)
Pay Rate: $18.48-$19.50 per hour
Hours Per Week: 25 hours per week
Work Schedule: Monday-Thursday 9:00am to 7:00pm
Benefits Eligible: No

Job Summary:
Provides tutoring support and outreach to Biology students as well as instructional and training support to Student Learning Facilitators in the biology sites of the Learning Enhancement in the biology sites of the Learning Enhancement Center.

Essential Functions:

• 70% Provides tutoring support to a diverse student population, at varying levels of knowledge and abilities, in biology; assists in the training of tutors in the content area of biology; utilizes appropriate software and technology in order to execute tutoring responsibilities (MS office programs, Canvas, TracCloud, MOER, Maple, MatLab, and/or equivalent); plans and delivers workshops and other learning support activities
• 15% Serves as a liaison between student learning facilitators and faculty regarding content support; mentors and coaches student learning facilitators on tutoring best practices; creates resource materials and instructional aids suitable for all levels of content area knowledge; represents the Learning Enhancement Center by conducting small and large group presentations about the Center services; collaborates with faculty to ensure adequate reinforcement of classroom instruction in the area of biology
• 15% Performs outreach to biology students; Assists in the maintenance of department records, tracking platforms, resources, and schedules; supports department initiatives and programs related to biology tutoring; supports biology tutoring at Red Mountain campus; other duties as assigned.

Minimum Qualifications:

• Associate’s Degree or equivalent from a regionally accredited institution with successful completion (grade of “A”) of at least 16 credits in Biology and one year of program support in an educational setting.

Desired Qualifications:

• Bachelor’s degree in Biology from a regionally accredited institution

• Experience tutoring biology in an institution of higher education or experience teaching biology to a diverse learner population

• Experience working in a comprehensive learning center in an institution of higher education or a similar setting

• Experience designing workshops on academic topics or developing instructional materials

• Experience with various educational software and technology programs (e.g., TracCloud, Student Information System, Learning Management system)

Special Working Conditions:

• This position works in-person
• Must be able to work during tutoring peak weeks of the semester and work at multiple sites between Red Mountain and Southern & Dobson campuses
• May require some evening and/or weekend shifts

How to Apply:
Interested applicants should submit a resume, cover letter and unofficial transcripts to ivette.cerda@mesacc.edu. Please ensure your resume and cover letter provide the following items:

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, indicate full or part time experience for each position held and name of employer for each position
• Three professional references, preferably current and/or former supervisors. If references are not provided in the resume upon application, they will be requested at time of interview
• MCCCD does not sponsor individuals for any type of work visas.

Status: Temporary Level
Location: Mesa Community College - Red Mountain Campus
Department: Testing Services, Mesquite Building First Floor ES
Office Hours of Operation: Monday-Thursday 8:00am to 6:00pm; Friday 8:00am to 5:00pm
Closing Date: Open Until Filled
Pay Rate Schedule: Hourly (RPS)
Pay Rate: $14.50+ per hour depending on skill set and experience
Hours Per Week: 25 hours per week
Work Schedule: Looking for Tuesday, Wednesday, and Thursday from 8:00am to 5:00pm
Benefits Eligible: No

Job Summary:
Administers a variety of paper and computer-based exams to students/community members and related testing duties. Provides general clerical assistance, including answering phones, greeting/directing student and customer traffic at Red Mountain MCC testing location.

Essential Functions:

• Administer a variety of online exams to Mesa Community College students including placement exams, credit by examination, and degree-specific exams
• Advises students of testing schedules and procedures
• Provides general clerical assistance including typing, filing, answering phones, and processing incoming/outgoing mail

Minimum Qualifications:

• Experience working with computers to include databases and spreadsheets, and a willingness to learn other software applications
• Strong attention to detail
• Experience establishing and maintaining accurate records
• Experience following written and oral directions
• Experience maintaining highly confidential materials
• Experience providing effective and courteous customer service
• Experience establishing and maintaining cooperative working relationships with diverse backgrounds and cultures

Desired Qualifications:

• Speaking Spanish is a plus

Special Working Conditions:

• This position is located at MCC Red Mountain Campus: 7110 E. McKellips Road, Mesa, AZ 85207
• This position requires some evening or weekend hours
• May require prolonged periods of viewing a computer screen
• May require lifting up to 20 lbs.

How to Apply:

• Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant’s knowledge, skill and abilities. All minimum requirements must be met at the time of applications
• Submit letter of interest, current resume and three professional references or recommendation letters from supervisor/manager. If references are not provided in resume upon application, they will be requested at time of interview
• Scan, upload and email to: RMTesting@mesacc.edu
• You will be notified via email regarding next steps, including in-person or online interview
• If hired, background check required