Program Information
Learn more about the Desktop Support program.
Course Sequence
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Field of Interest
The Certificate of Completion (CCL) in AppleCare Hardware Repair Exam Prep prepares students to perform troubleshooting and repair of devices and computer models currently supported by Apple. Upon successful completion, students will have the opportunity to become certified in the Global Service Exchange (GSX) using Apple Technical Learning Administration System (ATLAS), the Apple learning management system. The CCL in AppleCare Hardware Repair Exam Prep prepares students to take the AppleCare Hardware Certification exams.
This certificate is not eligible for Title IV Federal Financial Aid.
This is a Fast Track Certificate, which can be completed in two semesters or less.
Details
- Field of Interest
- Computer and Information Technology
- Academic Plan Code
- 5341N
- Total Credits Required
- 6
- Catalog Year
- 2026-2027
What You’ll Learn
This pathway map will help you gain the expertise needed to:
- Describe common hardware components and uses of Mac computer models and iOS devices.
- Demonstrate the ability to use GSX to process Apple warranty, order parts, look up details of any Apple device brought in for service and initiate diagnostics.
- Explain the integration of hardware and software in Apple-computer architectures.
- Diagnose the nature of a problem whether hardware, software, security, privacy, network connectivity or education-related.
- Demonstrate troubleshooting in Apple-specific computer and device systems.
- Demonstrate preventive maintenance for Apple-specific computer and device systems.
- Perform repairs on Apple-specific computer and device systems.
- Perform diagnostics for Apple-specific computer and device systems.
- Repair system security and privacy issues for Apple-specific computer and device systems.
- Employ industry-recognized safety procedures throughout the repair process.
- Demonstrate troubleshooting network and permission issues.
Career Opportunities
Successful completion of this certificate may lead to employment in a variety of different occupations and industries. Below are examples of related occupations with associated Arizona-based wages* for this certificate. Education requirements vary for the occupations listed below, so you may need further education or degrees in order to qualify for some of these jobs and earn the related salaries. Please visit with an academic advisor and/or program director for additional information. You can click on any occupation to view the detail regarding education level, wages, and employment information.
- Computer Occupations, All Other
Course Sequence by Term
The following is the suggested course sequence by term. Please keep in mind:
- Students should meet with an academic advisor to develop an individual education plan that meets their academic and career goals. Use the Degree Progress Report Tool in your Student Center to manage your plan.
- The course sequence is laid out by suggested term and may be affected when students enter the program at different times of the year.
- Initial course placement is determined by current district placement measures and/or completion of 100-200 level course and/or program requirements.
- Degree and transfer seeking students may be required to successfully complete a MCCCD First Year Experience Course (FYE) within the first two semesters at a MCCCD College. Courses include FYE101 and FYE103. Course offerings will vary by college. See an academic, program, or faculty advisor for details.
Full-time Sequence
Full-time status is 12 credits to 18 credits per semester.
Note: Because you are viewing this pathway map on a mobile device, some columns below have been hidden. To view all columns, please rotate your device or view this page on a device with a larger screen.
Term 1
| Course Number | Course Name | Requisites | Notes | Credits |
|---|---|---|---|---|
| BPC260 | AppleCare Exam Prep: iOS Device Repair | 3 | ||
| BPC262 | AppleCare Exam Prep: Mac Computer Models Repair | 3 |
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Program Information
Learn more about and find contact information for the Desktop Support program.
Official Curriculum Documentation
View Mesa Community College’s catalog page
Disclaimer
This program is not eligible for Title IV Federal Financial Aid.
All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.