Certificate of Completion in AppleCare Hardware Repair Exam Prep

The Certificate of Completion (CCL) in AppleCare Hardware Repair Exam Prep prepares students to perform troubleshooting and repair of devices and computer models currently supported by Apple. Upon successful completion, students will have the opportunity to become certified in the Global Service Exchange (GSX) using Apple Technical Learning Administration System (ATLAS), the Apple learning management system. The CCL in AppleCare Hardware Repair Exam Prep prepares students to take the AppleCare Hardware Certification exams.


Details icon Important information you’ll need when applying for admission:

Field of Interest
Computer and Information Technology
Certificate of Completion (CCL)
Academic Plan
AppleCare Hardware Repair Exam Prep (CER)
Academic Plan Code
Total Credits Required
Catalog Year
Effective Term
Fall 2024

This program is not eligible for Title IV Federal Financial Aid.

What You’ll Learn

This pathway map will help you gain the expertise needed to:

  1. Describe common hardware components and uses of Mac computer models and iOS devices.
  2. Demonstrate the ability to use GSX to process Apple warranty, order parts, look up details of any Apple device brought in for service and initiate diagnostics.
  3. Explain the integration of hardware and software in Apple-computer architectures.
  4. Diagnose the nature of a problem whether hardware, software, security, privacy, network connectivity or education-related.
  5. Demonstrate troubleshooting in Apple-specific computer and device systems.
  6. Demonstrate preventive maintenance for Apple-specific computer and device systems.
  7. Perform repairs on Apple-specific computer and device systems.
  8. Perform diagnostics for Apple-specific computer and device systems.
  9. Repair system security and privacy issues for Apple-specific computer and device systems.
  10. Employ industry-recognized safety procedures throughout the repair process.
  11. Demonstrate troubleshooting network and permission issues.

Career Opportunities

Successful completion of this certificate may lead to employment in a variety of different occupations and industries. Below are examples of related occupations with associated Maricopa County-based annual median wages* for this certificate. Education requirements vary for the occupations listed below, so you may need further education or degrees in order to qualify for some of these jobs and earn the related salaries. Please visit with an academic advisor and/or program director for additional information. You can click on any occupation to view the detail regarding education level, wages, and employment information.

Computer, Automated Teller, and Office Machine Repairers


There are additional career opportunities associated with this certificate that do not have occupational data available for Arizona at this time. These occupations are listed below, with links to salary information for the United States as a whole (if available):
  • Computer Occupations, All Other
* Career and wage information provided by Lightcast using data, reports, and forecasts which are generated using government data sources and Lightcast’s proprietary analytical processes. Lightcast’s data covers multiple classes of workers including QCEW, non-QCEW, and those who are self-employed. Disclaimer

Course Sequence by Term

The following is the suggested course sequence by term. Please keep in mind:

  • Students should meet with an academic advisor to develop an individual education plan that meets their academic and career goals. Use the Pathway Planner tool in your Student Center to manage your plan.
  • The course sequence is laid out by suggested term and may be affected when students enter the program at different times of the year.
  • Initial course placement is determined by current district placement measures and/or completion of 100-200 level course and/or program requirements.
  • Degree and transfer seeking students may be required to successfully complete a MCCCD First Year Experience Course (FYE) within the first two semesters at a MCCCD College. Courses include FYE101 and FYE103. Course offerings will vary by college. See an academic, program, or faculty advisor for details.

Full-time Sequence

Full-time status is 12 credits to 18 credits per semester.

Note: Because you are viewing this pathway map on a mobile device, some columns below have been hidden. To view all columns, please rotate your device or view this page on a device with a larger screen.

Term 1

A sequence of suggested courses that should be taken during Term 1
Course Number Course Name Requisites Notes Credits
BPC260 AppleCare Exam Prep: iOS Device Repair 3
BPC262 AppleCare Exam Prep: Mac Computer Models Repair 3

Ready to get started?

Follow one of the options below to get started on your personal career pathway.

Become a Student

Click here for MCC’s easy-to-use Enrollment Steps.

General Help

Ask general questions over the phone at 480-461-7400 or via online chat.


Students must earn a grade of C or better in all courses within the program.

Course Sequence total credits may differ from the program information located on the MCCCD curriculum website due to program and system design.

This certificate is not eligible for Title IV Federal Financial Aid.

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, meet with an academic advisor to discuss the requirements at your college for the appropriate catalog year.

View MCCCD’s official curriculum documentation for additional details regarding the requirements of this award (https://aztransmac2.asu.edu/cgi-bin/WebObjects/MCCCD.woa/wa/freeForm11?id=185547).