Reporting Concerns, Complaints, Grievances

Instructional Grievance Process for Students

Concerns by students of unfair or unjust treatment by a faculty member with regard to the academic process such as grading, testing or assignments. To report an instructional grievance, the student must first try to resolve the situation with the faculty. If the grievance is not resolved at this level, the student can request to speak to the Department Chair. This request must be done in writing per Administrative Regulation S-6. For further information, please contact the Mesa Community College Office of the Deans of Instruction at 480-461-7145, Dee Vital, Administrative Specialist Sr., delia.vital@mesacc.edu.

Non-Instructional Grievance Process for Students

Concerns by students of unfair or unjust treatment by any employee with regard to student services or administrative services. To report a non-instructional grievance, the student must first try to resolve the situation with the employee. If the grievance is not resolved at this level, the student can request to speak to the employee’s supervisor. This request must be done in writing. For further information, please contact the Mesa Community College Interim Dean of Students, Kathleen Perales at 480-461-7932, kathleen.perales@mesacc.edu.

State Authorization Reciprocity Agreement (SARA)

AC4 Complaints: Distance Education students outside of Arizona, after completion of the institution’s internal complaint process, may appeal SARA-related complaints to the Arizona Community College Coordinating Council (AC4).

Arizona SARA Council Complaints: Mesa Community College is a State Authorization Reciprocity Agreement (SARA) participating institution. The Arizona SARA Council has jurisdiction over Arizona SARA participating institutions in relation to non-instructional complaints for out-of-state distance education students. Instructional complaints, such as grade grievances, are not reviewed by the Council and should not be submitted for review. Upon completion of the institution’s and AC4’s complaint process, a student may register a complaint with the Arizona SARA Council.

Student Code of Conduct

Concerns about student actions or verbal statements that threaten safety and/or disrupt the learning environment. To report an alleged policy violation of the MCCCD Student Code of Conduct, please contact the Mesa Community College Interim Dean of Students, Kathleen Perales at 480-461-7932 or kathleen.perales@mesacc.edu.

Title IX Sexual Harassment Process for Students

Student complaints based on the protected class of sex/gender such as sexual harassment, hostile environment, misconduct, stalking, domestic violence, rape, dating violence, sexual preference, pregnancy. To report a sexual harassment/discrimination complaint please contact the Mesa Community College Title IX Coordinator: Carmen Newland, Senior Associate Vice President of Student Affairs and Title IX/504 Coordinator, 480-461-7479, carmen.newland@mesacc.edu. To report online, use the MCCCD Online Reporting Form and click on “Sexual Harassment Reporting”.

Civil Rights Violations Process for Students

Discrimination/harassment allegations based on protected classes such as disability, race, religion, color, national origin and age. To report civil rights violations that are not based on sex, please contact the Mesa Community College Title IX Coordinator: Carmen Newland, Senior Associate Vice President of Student Affairs and Title IX/504 Coordinator, 480-461-7479, carmen.newland@mesacc.edu. To report online, use the MCCCD Online Reporting Form and click on “Conduct Incident Reporting”.

Early Alert Referral System (EARS)

Personal or academic concerns about students or employees related housing and food insecurity, financial issues, physical and emotional safety and academic concerns such as study skills, tutoring needs, etc. To submit a referral visit the EARS home page. For further information, please contact the Mesa Community College EARS Coordinator, Melissa Turnbull at 480-461-7212, melissa.turnbull@mesacc.edu.