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MGT126 Customer Service Skills and Strategies 3 Credits

Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.

Class Location Delivery Dates Days Times Instructor Availability
32589

Online Course

Online (On Your Time)
Lecture/Lab
03/18/2024 - 05/10/2024

Spring Flex Start

Tiziana Marengo

Class Ended

Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified. Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.

Class 32589 Students may contact instructor at tiziana.marengo@mesacc.edu

16398

Online Course

Online (On Your Time)
Lecture/Lab
10/14/2024 - 12/13/2024

Fall Flex Start

Staff

Open

12 of 18
Seats Available

Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified. Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.

Class 16398 Students may contact instructor at: tiziana.marengo@mesacc.edu