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MGT126 | Customer Service Skills and Strategies | 3 Credits | |||||
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Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None. |
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Class | Location | Delivery | Dates | Days | Times | Instructor | Availability |
16398
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Online Course |
Online (On Your Time)
Lecture/Lab
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10/14/2024 - 12/13/2024
Fall Flex Start |
Closed |
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Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified.
Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information. |
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