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SBS214 Small Business Customer Relations 1 Credits

Developing and improving customer relations for the small business. Planning and delivering quality customer service. Includes topics on attitude of employees, customer perceptions and motivations, handling customer dissatisfaction, and developing customer, supplier, vendor, and distributor loyalty. Prerequisites: None.

Course Notes:

Class Location Delivery Dates Days Times Instructor Availability
26662

Online Course

Online (On Your Time)
Lecture
03/18/2024 - 05/10/2024

Spring Flex Start

Alan Beveridge

Class Started

Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified. Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.

Students may contact instructor at: alan.beveridge@mesacc.edu

13420

Online Course

Online (On Your Time)
Lecture
10/14/2024 - 12/13/2024

Fall Flex Start

Staff

Open

22 of 25
Seats Available

Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified. Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.

Students may contact instructor at steven.kessler@mesacc.edu