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SBS214 Small Business Customer Relations 1 Credits
Developing and improving customer relations for the small business. Planning and delivering quality customer service. Includes topics on attitude of employees, customer perceptions and motivations, handling customer dissatisfaction, and developing customer, supplier, vendor, and distributor loyalty. Prerequisites: None.
Class Location Delivery Dates Days Times Instructor Availability
24425
Dobson Campus
Internet
Lecture
10/14/2019 - 12/13/2019

Fall Flex Start

Elise Alva

Open

20 of 25
Seats Available

Notes: Class 24425 Online classes are conducted exclusively via the Internet. Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on www.mesacc.edu/elearning/get-started for additional information. Students may contact instructor at: elise.alva@mesacc.edu