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SBS214 Small Business Customer Relations 1 Credits

Developing and improving customer relations for the small business. Planning and delivering quality customer service. Includes topics on attitude of employees, customer perceptions and motivations, handling customer dissatisfaction, and developing customer, supplier, vendor, and distributor loyalty. Prerequisites: None.

Class Location Delivery Dates Days Times Instructor Availability
13420

Online Course

Online (On Your Time)
Lecture
10/14/2024 - 12/13/2024

Fall Flex Start

Staff

Open

12 of 25
Seats Available

Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified. Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.

Students may contact instructor at steven.kessler@mesacc.edu

26237

Online Course

Online (On Your Time)
Lecture
03/17/2025 - 05/09/2025

Spring Flex Start

Staff

Open

30 of 30
Seats Available

Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified. Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.

Students may contact instructor at: alan.beveridge@mesacc.edu