Certificate Information

Academic Plan

CCL Technology Support Analyst

Academic Plan Code




Career Pathway

Associated Programs

The Certificate of Completion (CCL) in Technology Support Analyst program is designed to give students a foundation of experience important for those interested in becoming part of the technology help desk support system within office configurations. The curriculum designed to equip students with marketable skills for adaptation to the specific tasks and troubleshooting techniques of the automated office.

Course Sequence by Term

The following is a suggested course sequence by term for the pathway.  Students should keep in mind the items below that affect their success in completing the pathway as listed:

  • The course sequence is laid out by suggested term.  It is understood that students may enter the program at different times of the year.
  • Academic achievement is related to initial course placement determined by course placement tests, completion of 100-200 level course pre-/corequisites,  any courses below 100 level, and program prerequisites.
  • Students should meet with an academic advisor, or program director, or counselor who can assist in assessing student needs that may affect course enrollment.  Appropriate resources can be discussed and agreed to in order to address student needs and support successful course completion.

Program Area Key:

  • Critical Rdg = Critical Reading
  • FYC = First Year Composition
  • HUM = Humanities and Fine Arts
  • Mathematics = Mathematics
  • NS = Natural Science
  • Oral Comm = Oral Communication
  • PP = Program Prerequisite
  • SB = Social & Behavioral Sciences
  • RC = Required Courses
  • RE = Restricted Electives

Students must earn a grade of "C" or better for all courses listed in the program.

Term 1

Course Name Requisites Notes Credits
RC CIS105 Survey of Computer Information Systems 3
RC MST150 or
Microsoft Windows Professional or
Microsoft Windows (any module)
RC CNT140 or
Cisco Networking Basics or
Introduction to Networks

Term 2

Course Name Requisites Notes Credits
RC BPC170 A+ Exam Prep: Computer Hardware Configuration and Support 3
RE Restricted Elective 6–7

Program Electives

Select from the following courses to meet the Restricted Electives requirement.

Course Name Requisites Notes Credits
RE CIS121AH Microsoft Powershell/Command Line Operations 3
RE CIS126DL Linux Operating System 3
RE BPC270 A+ Exam Prep: Operating System Configuration and Support 3
RE CIS238DL or
CIS240DL or
Linux System Administration or
Linux Network Administration or
Internet/Intranet Server Administration-Linux
RE CIS239DL Linux Shell Scripting 3
RE MST155 or
MST155DA or
Implementing Windows Network Infrastructure or
Windows Server Network Infrastructure Configuration or
Active Directory Windows Server Configuration

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Program Information

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General Help

Ask general questions over the phone at 480-461-7400 or via online chat.


All information is administered by the Center for Curriculum and Transfer Articulation at Maricopa County Community College District and published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.

View MCCCD's program website for the Certificate of Completion in Technology Support Analyst (

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