In our efforts to diffuse student complaints at the initial contact and provide the student with quick and accurate due process we are modifying our current complaint management model to blend Student Affairs and Academic Affairs so we work as a team…
- To diffuse the complaint at the lowest level
- To provide timely responses to all key stakeholders
- To be transparent to all key stakeholders
- To provide the student with due process at all levels
- To document all communication
Student Affairs staff will provide training's on the Complaint Investigation Process during the 2016-2017 academic year.
The following attachments will provide clarity in understanding the MCC Student Complaint Investigation Process and to provide support in your assistance to diffuse the complaint at the lowest level.
This is a graphic representation of the complaint process from the initial student complaint, the investigation and interview process, findings and/or sanctions and to the final resolution.
This document gives more detail and clarity to the process; it aligns federal mandates and MCCCD policies with the complaint, outlines the investigative process, defines key stakeholders and their roles and defines each applicable federal mandate.
This is a fillable form that should be used to document the student’s complaint; it aligns federal mandates and MCCCD policies with the complaint type and provides links for clarity.
This is a fillable form that can be used to document all communications with key stakeholders.