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Deb Fells |
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CIS Faculty - Business Department |
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Deb Fells |
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| Education: |
Master
of Arts in Organizational Management:
University of Phoenix
Bachelor
of Arts in Management:
University of Phoenix
Associate of Applied Science in Middle Management: Mesa Community College |
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Professional Accomplishments: |
Instruction, Training, and Curriculum Development
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Designed
and implemented comprehensive curricula for over 60 courses at the
university level, community college level, and for private business
(credit and non-credit). Includes courses in: computer applications,
process, customer service, critical thinking, and employee development.
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Taught
adult education computer, customer service, management, process, academic,
and employee development courses (thirteen years).
Delivery methods included classroom, online, open entry/open exit,
and Net Meeting/teleconference. Locations included: U.S., Australia,
India, Korea, and Hong Kong.
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Developed
comprehensive technical competencies and corresponding online skill
assessments for major corporations.
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Developed
and executed comprehensive instructional model for user documentation and
training materials for various customized Oracle database applications
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Developed
Intranet-based training materials for internal software applications
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Created
web sites for use on company Intranets (training and customer service
groups)
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Edited
six software training and reference textbooks: Star
series, boyd & fraser/McGraw Hill Publishing
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Significantly
contributed in the ramp of seven data centers worldwide. Provided quality
training, consistent processes, and increased knowledge base for employees.
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Responsible
for community college computer labs, distance learning, and traditional
computer courses including course offerings, curriculum development, and
management of lead instructors
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Developed
strategic corporate documentation and training implementation plan.
Coordinated
and implemented national technical training contract for campuses/learning
centers
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Managed corporate computer lab and coordinated computer training program
for faculty and staff, including choosing materials, scheduling classes,
managing and monitoring instructors, and conducting classroom training
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Chaired
task force to coordinate formulating and implementing a company-wide
training needs assessment
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Acted
as trouble-shooter for computer hardware and software problems, through a
technical assistance hotline
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Wrote
and implemented personnel manual, job descriptions, performance
evaluations, and policy/procedure manual
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Prepared
and monitored $5 million zero-based budget; developed cost allocation
system
· Wrote
and monitored contract proposals in response to grants and RFPs for state
and federal agencies
· Coordinated
planning process for organizational five-year planning session
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Organized
and helped monitor paperwork/process for successful accreditation by
national professional association. |
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Other Information: |
Arizona Community College Regular Teaching Certificate:
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