This program is designed to provide students with training to meet the requirements for employment in non-sales areas. Courses will be offered in Customer Service, Teamwork, Communication skills (both written and oral) and Professional Development.

Students must receive a grade of "C" or better in all required courses.

Required Courses (13 credits)

TQM101	Quality Customer Service	3
COM110	Interpersonal Communication	3
GBS175	Professional Development	3
TQM105	Writing for Quality Results	2
TQM230	Teamwork Dynamics	2
Restricted	Electives (3 credits)
BPC117	Database Management (Any Module)	1
BPC130	Personal Word Processing (Any Module)	1
MGT172	Organizations, Paradigms, and Change	1
TQM200	Leadership for Front-Line Employees	2
TQM205	Managing Diversity	2

Business Administration Department 1833 W. Southern Ave.    (480) 461-7711 Mesa, AZ    85202-4866   Revised: 08/15/2005 - www.mc.maricopa.edu/dept/d07/ccl_qcs_19934.html